CAN I EXCHANGE MY ORDER?

Yes! If you discover that your Poppy Hair does not match, with the help of the included tester weft, and the VOID sticker for the set has not been removed, you may exchange your set for another shade of your choice. We are happy to accept your extensions back for an exchange within 30 days, as long as it has not been opened, unused, verified by an unbroken VOID sticker. It must also be returned in the original packaging. You may take out the tester weft to check the color and quality, but the main compartment must remain sealed in order for the set to be exchangeable.

HOW CAN I EXCHANGE MY EXTENSIONS FOR THE RIGHT COLOR?

To make an exchange, Poppy Hair Extensions must be notified within 7 business days of receipt of your order. Email us at info@poppyhairextensions.com within 7 business days of receipt of your order with the subject “Exchange” and your order number, as well as which shade you’d like to exchange for. We will then provide you with a return/exchange form with instructions and a return address to ship your set back for an exchange. All items will be inspected to see if you qualify for an exchange, as opened merchandise will not be exchanged. To be eligible for an exchange, your item must be unused and in the same condition that you received it. All exchanges will be treated as a return and you will be issued a store gift card to order your exchanged product.

Be sure to include the TESTER portion from your set of Poppy Hair as it is part of the full set of extensions! The TESTER piece may NOT be died, cut or altered in any way in order to still receive a refund for the extensions or a color exchange!

Poppy Hair packages don’t include return slips, you are responsible for shipping your exchange or return back to us. Just reach out to info@poppyhairextensions.com within 7 days of your order to help you place your return or exchange.

Simply ship your items you wish to return back to us, including your untampered extensions packaging, tester weft, and clear zippered pouch. Pack all your item(s) and include your return/exchange form into a box.

Note: We highly recommend shipping your set via a trackable shipping option, as that can greatly expedite the process.

As noted in our returns policy above, unfortunately, we are unable to accept returns on hair extensions which have been used or if the packaging has been opened or tampered with.

WHAT IS THE EXCHANGE PERIOD?

We will provide an exchange on unopened hair extensions within 30 days of the date of order purchased, but you must request an exchange within 7 days of receiving your extensions.


Our return/exchange policy lasts 30 days since the time of purchase (except pre-order sales which will last 30 days from the time of shipment.) If 30 days have passed by since your purchase (or the ship date for pre-order) we will not offer a refund or exchange.

DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?

Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option because Poppy Hair will not be responsible for lost returns.

MAY I EXCHANGE MY POPPY HAIR EXTENSIONS WITHOUT CONTACTING YOU OR GETTING AN RETURN NUMBER?


No. You must contact us prior to sending your exchange, as the return address may be different from the address your order was originally shipped from. Also, this helps with the tracking of your returned product and expedites your refund. Please note that exchanges for merchandise returned without contacting us cannot be guaranteed.

WHEN WILL I RECEIVE MY EXCHANGE?

We will send you the different color hair extensions after we have received, inspected and confirmed that the returned hair extensions were not opened. It takes 1-2 business days to process all orders from the moment we place it in our system. US orders take 3-5 business days to be delivered with standard free shipping. For more shipping details, please click here.

Depending on your location, the time it may take for your exchanged return/exchanged product to reach you may vary.

WHY ARE POPPY HAIR EXTENSIONS NON-EXCHANGEABLE IF OPENED?

Human Hair Extensions are considered a hygiene sensitive product, once the seal has been broken or the extensions have been taken out of their packaging, they will be exempt of return or exchange. Poppy Hair takes hygiene and public safety seriously and does not allow opened items to be returned for the safety of all our customers. We are not alone - other hair extension supplies do not allow returns of opened items for the same hygiene reasons. Also as part of the Consumer Protection Regulations Act 2000, certain goods by reason of their nature cannot be returned.

HOW MAY I CONTACT YOU?

You may contact us by e-mail at info@poppyhairextensions.com. The Poppy Hair Team operates Monday - Friday excluding weekends and holidays. We always guarantee a response within 24 - 48 hours and will be happy to help you!

If you have any other questions or thoughts, let us know by emailing info@poppyhairextensions.com.